Privacy Policy

This Privacy Policy discloses the privacy practices of U R True Love Global Pty Ltd with respect to your personal information collected, stored, disclosed, and used by U Love, its subsidiaries, and corporate affiliates through our Services, including our Websites and Applications (as defined in the Terms and Conditions of Service or Agreement), in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)..

 

YOUR USE OF OUR SERVICES IS SUBJECT TO THIS PRIVACY POLICY AND THE APPLICABLE TERMS AND CONDITIONS OF SERVICE. BY USING OUR SERVICES, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE TERMS AND CONDITIONS OF SERVICE.

The effective date of this Privacy Policy is noted below. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will update the “last revised” date. Your continued use of any portion of our Services following the posting of the updated Privacy Policy will constitute your acceptance of the changes.

1. What Personal Information We Collect and How We Collect It
2. Use and Purpose of Personal Information
3. Mobile Notifications and Communication Preferences
4. Consequences of Not Providing Personal Information 5. Sharing and Disclosure of Personal Information
6. Third-Party Marketing and Advertising
7. Age Requirements for Using Our Services
8. Customized Marketing Audiences
9. Data Security and Protection Measures
10. Online Tracking and ‘Do Not Track’ Requests
11. Third-Party Websites and External Links
12. Opt-Out Rights and Marketing Preferences
13. Access, Correction, and Deletion of Personal Information 14. Data Retention and Storage Practices
15. Additional Australian Privacy Disclosures16. Complaints and Dispute Resolution under the Privacy Act
17. How to Contact Us
18. Date of Effect and Updates to this Policy

1. What Personal Information We Collect and How We Collect It

 

In order to provide our Services, we collect information about you that, alone or in combination with other information, can be used to identify you as an individual (“personal information”). What personal information we collect and process when you use our Services depends on how and why you interact with us

 

Personal Information You Provide.

 

When you register for an account or subscribe to any of our Services, we collect a range of information, including:

  • Your contact details such as name, email address, contact number, mailing address, and date of birth;
  • Dating preferences and relationship interests;
  • Responses to our Compatibility Quiz, which helps us build a personality profile for you and match you with other compatible members;
  • Any photographs or videos you voluntarily upload to your profile. By uploading photos or videos, you agree that we may make them available to your potential partners and users of U Love’s Services;
  • A copy of your communications with us, such as emails or messages you send to our support team.

 

If you are a Premium Member, you may communicate with potential partners through features like video chat. By using these features, you acknowledge and agree that the partners you engage with will have access to your video feed. We engage third-party service providers to enable certain communication features, and we may share limited technical information (e.g., IP address, profile ID) with them solely for the purpose of providing the service.

 

To process payments, we may collect billing information such as your name, address, phone number, email, and payment details (e.g., credit/debit card information). If you wish to have your payment information deleted from our systems, please contact us as described in the “Contact Us” section.

 

Sensitive Personal Information. During registration or while updating your profile, you may provide us with sensitive information (as defined under the Privacy Act 1988 (Cth)), such as religious beliefs, ethnicity, or political opinions. Providing this information is entirely optional. You can update or remove this information at any time through your profile settings, or choose the “prefer not to specify” option.

 

Surveys. We may periodically conduct voluntary member surveys. We encourage our members to participate in such surveys because they provide us with important information regarding the improvement of our Services. You may also volunteer for certain surveys that we may offer to our users, and any additional rules regarding the conduct of such surveys will be disclosed to you prior to your participation. We do not link the survey responses to any personal information, and all responses are anonymous.

Personal Information We Automatically Collect. When you access or use our Services, we automatically collect certain technical information, such as:

  • IP address, browser type, and Internet service provider (ISP);
  • Device details (e.g., model, operating system) when accessing via mobile;
  • Pages visited, time spent on the website, and click-through data.

 

We use this information to improve our Services, prevent fraud, analyse user trends, and personalize your experience. This information is used in aggregated form and is not shared with third parties unless required by law.The technologies we use to automatically collect data from you may include:

  1. Cookies & Web Tracking. We use cookies to enable core site functionality, remember user preferences, and understand visitor behaviour. Disabling cookies via your browser may affect the functionality of our website and your overall experience.Types of cookies include:
  • Strictly Necessary Cookies: Enable secure and essential website features.
  • Preference Cookies: Store language or display settings.
  • Analytic Cookies: Collect statistical data on user behaviour for service improvement.

You can find more details about the cookies and pixels that we use for the Websites here and for the Applications here. We have listed the name of each cookie and each other web tracking mechanism, as well as the intended purpose of the cookie or other web tracking mechanism and other important information.

Strictly necessary cookies

We use certain cookies to make sure that our Websites and our Services are easy, secure and safe to use. Without these cookies, Services that you have asked for (such as secure Websites and Services), would not be possible. This category of cookies includes:

» Cookies that identify or authenticate our users to ensure that our Service is secure;

» Cookies that temporarily store certain user entries ;

» Cookies that store certain user preferences (such as your language choices).

Analytic cookies

We use analytic cookies to record usage data about our users (e.g. which users have visited which of our sub-web pages, etc.) and to evaluate this information statistically.

How can you deactivate or erase our cookies?

You can deactivate cookies on your device via your browser settings; and you can erase any cookies already stored on your device at any time in your browser. Please note, however, that if you choose to deactivate or remove cookies, doing so may prevent certain features on our Websites from working properly and therefore affect your experience on our Websites. In addition, you may not be able to use all the features of our Service if you deactivate or remove cookies.

Web Beacons.

“Web beacons” (also known as “clear gifs” and “pixel tags”) are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our website for our users and to collect a limited set of information about our visitors. We may also use web beacons in email communications in order to understand the behavior of our customers.

Web Analysis.

We collect and use statistical information about your use of our Services to make it more user-friendly, to understand our market share, to conduct other market research and to make sure that we display relevant advertisements for you. To this end, we work with various authorized service providers; and we use analytic tools in our Services. However, these tools will not use your IP address, or (if they do), they will shorten it immediately after collection (which means that it will be less clearly be linked to your device). These tools will also generate user profiles by using analytic cookies or by evaluating log files; however these user profiles will not be linked to your real world information and will not name you.

Promotional e-mails.

Promotional e-mail messages we send you may contain code that enables our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were clicked. If you would rather not receive promotional e-mails from us, please see the section below labeled “Choice/Opt-Out.”

Personal Information We Receive from Others.

 In addition to personal information you provide us directly, and that we collect automatically, we also may receive personal information from:

  • Fraud-detection and credit-reference agencies to correct our records and help prevent and detect fraud;
  • Sources that are available to the public, including government entities, which we might combine with information that we collect from you directly; and
  • A family member or someone else acting on your behalf.

We encourage users to refer a friend to our Service by sending us a friend’s name and email address. We will send that person a one-time e-mail containing your name and inviting them to visit our site. This e-mail will contain a contact-address to send their request if they want to unsubscribe. We will not keep information about your friend in our database after the email has been sent. If you refer a friend, you agree that you will not abuse this feature by entering names and addresses of those who would not be interested in U Love’s Services. For some of our Services, you may also give gift memberships to your friends, in which case we will use your friends’ e-mail address that you provide in order to deliver the gift.

2. Use and Purpose of Personal Information

We use information that we collect about you or that you provide to us, including any personal information, to:

  • Provide and protect our Services: To deliver, maintain, and ensure the security and integrity of our platforms.
  • Create and manage user accounts: Including establishing and maintaining your “My Profile” and account preferences.
  • Display selected profile information to potential partners: Such as username, recent login date, photos, videos, and other public profile content.
  • Provide customer support: Responding to enquiries, troubleshooting issues, and improving user experience.
  • Process financial transactions: Managing payments, refunds, renewals, and related billing activities.
  • Communicate about our Services: Sending you order confirmations, administrative updates, renewal notices, and potential partner notifications.
  • Provide promotional and marketing information: Including newsletters, special offers, event invitations, and relevant third-party promotions where legally permitted.
  • Conduct market research and data analysis: To help us improve our Services and understand member preferences.
  • Enable community participation: Such as posting on blogs, forums, or other interactive features.
  • Carry out business and financial operations: Including accounting, auditing, billing, reconciliation, and debt collection where appropriate.
  • Prevent and address potential risks: Detecting, investigating, and responding to fraud, security threats, prohibited activities, or suspected unlawful conduct.
  • Comply with legal and regulatory obligations: Meeting our requirements under applicable Australian laws and industry standards.
  • Achieve any purposes disclosed at the time of collection: Where we have provided you with specific notice and obtained your consent if required.
  • Other uses with your consent: Where you have expressly authorized us to do so.

Communications and SMS Services As part of providing our Services, we may contact you by phone, SMS, or other electronic communications (including to any Australian mobile number you have provided).For example, you may choose to opt in to our SMS verification service (“SMS Verification”) to confirm your mobile number for security and identity purposes. Verified numbers may be displayed on your public account profile to provide reassurance to other members.If you prefer not to receive phone calls or SMS messages, you can update your preferences in your account settings or request to be removed from our contact list at any time.Please note that we, or our authorized service providers, may still contact you by phone in relation to outstanding or overdue account payments where legally permitted.

Research and Service Improvement By using our Services, you agree that we may use anonymized and aggregated information from your account and interactions for research purposes aimed at improving relationship outcomes.This research may be conducted by psychologists and behavioral science professionals and may be published in academic journals. All research findings will remain strictly anonymous, and no personally identifying information will be disclosed.

 

3. Mobile Notifications and Communication Preferences

By accessing and using our Services, you acknowledge and consent that U Love may utilize de-identified and aggregated information from your account activity for the purpose of improving our services and enhancing relationship outcomes.

Such research may be undertaken in collaboration with qualified psychologists and behavioral science experts and could contribute to academic studies or professional publications. All data used for these purposes will be anonymised to ensure that no individual can be personally identified, and no personal information will be released or published.

 

4. Consequences of Not Providing Personal Information

If you choose not to provide certain personal information when requested, we may be unable to deliver some or all of the Services you have requested. For instance, without the necessary information, we may not be able to process your payments, facilitate matching with other members, or provide specific features or services you wish to access.

 

5. Sharing and Disclosure of Personal Information

In general. We may disclose personal information we collect:

•Within our corporate group: With current or future entities within the U Love network, for the purposes outlined in this Privacy Policy and subject to your consent where required.

•With trusted service providers: To third-party providers—both affiliated and unaffiliated—who support us in delivering our Services, under strict confidentiality obligations. This may include customer support teams, technology providers, website hosting and management services, IT security partners, email and marketing distributors, advertising partners, auditing professionals, debt collection agencies, and payment processors.

•To protect safety and prevent harm: With appropriate authorities where we reasonably believe disclosure is necessary to prevent or mitigate physical, financial, or other harm, or to protect against fraud and security risks.

•For legal and regulatory compliance: With government agencies, regulators, or courts as required under applicable Australian laws, including in response to subpoenas, lawful investigations, or where disclosure is mandated by contract or law.

•Business transactions: With relevant third parties in connection with, or during negotiations for, a merger, acquisition, asset sale, or similar corporate restructuring, where personal information may form part of the transferred assets.

•With your consent or at your request: When you direct us to share your information, for example, when posting content or reviews on social media platforms.

•Other authorized disclosures: With individuals or organizations you nominate, where the Services you use allow this functionality and you have expressly agreed to such disclosure.

In addition, U Love may disclose personal information as follows.

To Your Potential Partners:  As part of delivering the U Love Services, we may share selected information from your profile with your potential partners. This may include details such as your username, recent login date, whether you are currently online, compatibility scores, and any photos or other profile content you choose to upload. We will never share your direct contact information (e.g., phone number or email address) with potential partners unless you have expressly consented.

To Protect Vulnerable Individuals:  Notwithstanding any other section of this Privacy Policy or our Terms and Conditions, U Love reserves the right, at our discretion, to disclose any information you provide to us if we have reason to suspect that the information relates to a person who may be at risk of harm, abuse, neglect, or domestic violence.Such disclosure may be made to authorities we deem appropriate, which may include law enforcement agencies, child protection authorities, or judicial officials, where we reasonably believe it is necessary to protect the safety and well-being of any individual.

Overseas Data Processing: Your personal information may be stored and processed by U Love or our trusted service providers in locations outside Australia. By using our Services and accepting this Privacy Policy, you consent to such overseas transfers strictly for the purpose of providing you with the Services you have registered for or subscribed to.We will take all reasonable steps to ensure that any overseas recipient handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), ensuring the same level of protection as required under Australian law.

6. Third-Party Marketing and Advertising

These third parties may use technologies such as cookies or pixels to assess the effectiveness of advertising campaigns. All information collected through these tools is aggregated and does not personally identify you.Some of these third-party advertisers may be members of the Digital Advertising Alliance, which provides options for you to opt out of targeted advertising through its recommended procedures or, for mobile applications, via the AppChoices website.For clarity, U Love does not share your personal information for cross-context behavioral advertising purposes.We will only disclose your information to third parties as described in this Privacy Policy and always in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

7.  Age Requirements for Using Our Services

Our Services are only available to individuals who are 18 years of age or older (or the age of majority in your jurisdiction, if different). If you believe that personal information relating to someone under this age has been inadvertently collected through our Services, please contact us using the details provided below. We will take all reasonable steps to delete such information from our records in compliance with the Privacy Act 1988 (Cth) and other applicable laws.

8. Customized Marketing Audiences

We may engage third-party platforms, including social media networks and other online services, to deliver tailored advertising for U Love. For instance, we may share an encrypted or hashed version of your email address or similar non-identifiable information with these platforms to help identify and reach audiences who are most likely to be interested in our Services.

All such data sharing is conducted in a manner that does not reveal your personal identity and in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

 

9. Data Security and Protection Measures

While no system can guarantee absolute security at all times, we have implemented administrative, organizational, technical, and physical safeguards designed to protect your personal information from loss, misuse, unauthorized access, or alteration.

These measures include, but are not limited to:

  • Use of firewalls and digital security certificates;
  • Secure Socket Layer (SSL) encryption for online transactions;
  • Access controls and authentication measures for administrative systems; and
  • Additional proprietary security protocols applied to all data repositories and transfers.

We regularly review and update our security practices to ensure they meet or exceed applicable requirements under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

10. Online Tracking and ‘Do Not Track’ Requests

We do not process or respond to web browsers “do not track” signals or other similar transmissions that indicate a request to disable online tracking of users who use or visit our Websites. You may, however, disable certain tracking as discussed above (e.g., by disabling cookies). Please consult the “Help” section of your internet browser for more information.

 

11. Third-Party Websites and External Links

You may be able to access your U Love account, or certain features of our Services, through third-party websites or applications, such as social networking platforms (e.g., Facebook). These third-party services will authenticate your identity and may provide you with the option to share limited personal information (e.g., your name and email address) with U Love to help pre-fill registration forms or simplify account access.

Please note that the privacy policies and practices of these third-party websites may differ from U Love’s privacy practices as described in this Privacy Policy. U Love is not responsible for the privacy, security, or content standards of any external websites that link to or integrate with our Services, including social networking platforms.

If you choose to use third-party login options (e.g., Facebook or Apple login) for your U Love account, you are responsible for keeping your credentials secure and ensuring that no unauthorized individuals use your accounts to access U Love Services.

 

12. Opt-Out Rights and Marketing Preferences

If you wish to stop receiving promotional emails from U Love (UR True Love Global Pty Ltd), you may use any of the following options to have your information removed from our email database:

1.Unsubscribe Link: Click the “unsubscribe” link located at the bottom of any promotional email you receive from us.

2.Postal Mail Request: Write to us at the following address, clearly indicating which promotional emails you no longer wish to receive:

U Love (UR True Love Global Pty Ltd)

2-Level 2, 341 Mains Rd

Sunnybank QLD 4109

Australia

3.Help Centre or Email: Visit the Help section on your account home page or email us at admin@urtrueloveglobal.com. Our Customer Care team will assist you with your request.

4.Account Notifications Settings: For any Services that allow you to control which emails you receive, log in to your account, go to the Notifications page, and untick any promotional email options you no longer want to receive.

13.     Access, Correction, and Deletion of Personal Information

U Love provides members with the following options to access, correct, update, or delete personal information submitted to us in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Data Access Request

If you wish to request access to the personal information we hold about you, you may:

1. Log in to your U Love account on our website and follow the instructions to request a copy of your personal information; or

2.Complete the online request form or contact our Privacy Officer via email at admin@urtrueloveglobal.com.

Your right to request access is generally free of charge, except where requests are excessive, repetitive, or unfounded, in which case a reasonable fee may apply.

Data Deletion Request

  • If you are a Basic Member (as defined in our Terms and Conditions) and have no unused services or virtual credits associated with your account, you may log into your account on our website, go to My Data & Settings > Profile Visibility, and select the option to delete your profile and associated data.
  • If you cannot log into your account or if you are a Premium Member or have unused services/credits, you may submit a data deletion request by contacting us through the online form or by email.

Please note that deleting your data will remove your profile information and associated content, except where we are legally required or permitted to retain certain records.

 

Data Correction Request

You can update or correct some personal information (e.g., email address, contact preferences) directly through your account settings. For updates requiring verification (e.g., date of birth changes), please contact our Privacy Officer or Customer Care team at admin@urtrueloveglobal.com. We may request identity verification documents to protect your privacy before processing access, correction, or deletion requests.

 

Verification Process

To protect your personal information, we must verify your identity before actioning any access, correction, or deletion request. We may require:

  • Your account email address;
  • Your profile ID;
  • Your registered date of birth;
  • Your residential postcode; and/or
  • Other information reasonably necessary to confirm your identity.

If  your identity cannot be satisfactorily verified, we may be unable to process your request. We will make good faith efforts to provide you with access to, correct, or delete your data when you request it, but there may be circumstances in which we may not provide access to, correct, or delete data as allowed by law. For example, we are not required to correct or delete personal information needed to provide a service you’ve asked us to provide, to detect fraudulent or illegal activity, for bookkeeping or tax purposes (e.g., transaction data), if your identity could not be verified, or data that is required for legal purposes. Also, we are not required to provide access to information that contains legal privilege, if your identity could not be verified, or where the information would compromise others’ privacy or other legitimate rights, like intellectual property rights. If we determine that your request for access, deletion, or correction should be denied or restricted for any reason , we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries.

 

Authorized Agent

 

If you wish to appoint an authorized agent to make a request on your behalf, you must:

1.Provide a signed written declaration authorizing the agent; and

2.Ensure the agent can provide appropriate identity verification documents for both themselves and you as the member.

All authorized agent requests must be submitted to:

U Love (UR True Love Global Pty Ltd)

Attn: Privacy Officer

2-Level 2, 341 Mains Rd

Sunnybank QLD 4109 Australia

If you provide an authorized agent with power of attorney, we will respond to any request from such authorized agent without the steps above.

Any Response Timeframes

We aim to respond to access, correction, or deletion requests within 30 days of receipt, as required under the Privacy Act 1988 (Cth). If additional time is required, we will notify you of the delay and the expected completion timeframe (up to a maximum of 90 days).

Right to Appeal

If we refuse to act on your request, we will provide written reasons for the refusal and information on how you can escalate or lodge a complaint, including with the Office of the Australian Information Commissioner (OAIC) if necessary.

 

No Discrimination

You will not be discriminated against for exercising any of your rights under the Privacy Act 1988 (Cth). However, some Services or features may no longer be available if certain data is deleted or access is restricted.

 

 

14. Data Retention and Storage Practices

U Love  will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal and regulatory obligations, and as otherwise set out in this Privacy Policy.

Except for information that must be kept for statutory accounting or record-keeping purposes, personal information will generally be deleted according to the following timeframes:

  • Basic Memberships: Personal information will be automatically deleted after 2 years of inactivity.
  • Basic Memberships with unused Match Unlock purchases: Data will be retained for 2 years after the membership becomes inactive (i.e., after your last login), or for up to 4 years after your last Match Unlock purchase, whichever comes first.
  • Premium Memberships: Personal information will be stored for the duration of the membership unless you submit a deletion request, provided no other legal obligations require retention. Where data must be retained under a statutory retention period, it will be securely stored in isolation until that period expires. Once your Premium Membership ends, your account will convert to a Basic Membership, and the above Basic Membership retention rules will apply.

Your personal information may be processed and stored outside Australia by U Love, its affiliates, or third-party service providers solely for the purposes set out in this Privacy Policy. Where personal information is transferred overseas, we will take reasonable steps to ensure that any overseas recipient handles your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including ensuring appropriate safeguards are in place.

For further details regarding specific retention periods for certain categories of personal information, please refer to our Supplemental Privacy Policy.

 

15. Additional Australian Privacy Disclosures

This section of the Privacy Policy applies to individuals whose personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Here, you will find a comprehensive summary of:

  • The categories of personal information U Love collects, uses, and/or discloses;
  • The purposes for which such information is collected and processed;
  • The categories of third parties with whom we may share your personal information; and
  • The retention periods applicable to each category of personal information, in line with Australian privacy law requirements.

.

16. Complaints and Dispute Resolution under the Privacy Act

If  you have any privacy or data protection concerns that have not been resolved to your satisfaction, you may contact us using the postal address or email provided above.

If  you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992, in accordance with the Privacy Act 1988 (Cth)

 

17. How to Contact Us

 

Contact for More Information or Questions?

Contact for More Information or Questions

If you have any questions about this section or about exercising your privacy rights under the Privacy Act 1988 (Cth), you can contact us at:

U Love (UR True Love Global Pty Ltd)

Attn: Privacy Officer

2-Level 2, 341 Mains Rd

Sunnybank QLD 4109

Australia

Or you can email us at: admin@urtrueloveglobal.com

 

18. Date of Effect and Updates to this Policy

This privacy statement was last revised on 2 September 2025.

Copyright © 2025 U Love (UR True Love Global). All Rights Reserved. U Love, and other marks, colors, and images are trademarks or registered trademarks of U R True Love Global Pty Ltd. Other trademarks and brands mentioned are the property of their respective owners.

ULOVE Child Safety and Anti-Abuse Policy

ULOVE is committed to providing users with a safe and healthy social environment. We maintain a zero-tolerance policy toward any content or conduct involving child sexual abuse or exploitation.

  1. Prohibition of Child Sexual Abuse and Exploitation

ULOVE strictly prohibits all forms of Child Sexual Abuse and Exploitation (CSAE), including but not limited to:

  • Creating, publishing, distributing, sharing, or requesting child sexual abuse material;
  • Sexually grooming, sexually extorting, or sexually harassing minors;
  • Encouraging or coercing minors to participate in any form of sexual activity;
  • Trafficking or commercially exploiting minors;
  • Sharing pornographic, nude, or sexually suggestive content involving minors;
  • Using artificial intelligence or other technologies to generate sexual content involving minors.
  1. Handling of Child Sexual Abuse Material

ULOVE prohibits users from uploading, publishing, sending, sharing, or distributing Child Sexual Abuse Material (CSAM).

When we discover or receive a report of suspected CSAM and confirm that a violation has occurred, we may take the following actions as appropriate:

  • Immediately remove the relevant content;
  • Restrict, suspend, or permanently terminate the relevant account;
  • Preserve necessary records related to the violation;
  • Report the matter to relevant law enforcement authorities, child protection organizations, or other competent authorities in accordance with applicable laws and regulations.
  1. User Reporting Mechanism

Users may report content or conduct involving child sexual abuse, sexual exploitation, or other threats to child safety through the reporting, help and feedback, or customer support features available within the ULOVE App.

Users may also contact us at the following email address:

Child Safety Contact Email: urtrueloveglobal@gmail.com

 

After receiving a report, we will review it promptly and take appropriate action based on the outcome of our investigation.

  1. Legal and Regulatory Compliance

ULOVE will comply with all applicable child safety laws and regulations and will maintain internal procedures for reviewing and reporting child sexual abuse material.

Where required by applicable law, we will report confirmed child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC) or other relevant authorities in the applicable jurisdiction.

  1. Child Safety Contact

Child Safety Contact Information:

  • App Name: ULOVE
  • Contact Department: ULOVE Child Safety Team
  • Contact Email: urtrueloveglobal@gmail.com

Last Updated: July 22, 2026